📌 This article answers the following questions:
- How do you create an option (breakfast, cleaning, activity) in elloha?
- How do you link an option to a specific accommodation offer?
- How do you specify whether an option is mandatory for the entire stay or can be booked on a specific date?
- Are elloha options synchronised with Airbnb or Booking.com?
Why is this important?
Offering options means meeting your guests’ specific needs even before they arrive. This allows you to:
Stand out from the competition with bespoke services.
Increase your turnover without necessarily raising the price per night.
Simplify your management by planning the necessary resources (linen, meals, etc.) in advance.
Follow the step-by-step guide
Step 1: Access the option creation page
To start setting up a new additional service for your accommodation:
In the left-hand side menu, click on My business, then on My options.
Click on the ‘Add an option’ button at the top right of your screen.
Step 2: Enter the details for your add-on
Complete the following fields to set up your add-on service:
Name: enter the name of the add-on service, which will be visible to your customers on your booking engine.
Initial stock: enter the number of units available for sale. This figure corresponds to the number of services you can provide simultaneously on a given day or during a specific time slot.
Type: select the main category for your service from the drop-down list.
Further details: depending on the type selected, refine the description of your add-on by selecting a specific sub-category.
💡 Tip: To understand each type of option in detail, you can consult the relevant articles or the table below:
Step 3: Set up your option details
Enter the essential details to define and market your additional service:
Name: give the option a clear title that will be displayed to your customers.
Quantity: set the maximum number of units available for sale per day or per time slot.
Description: provide details of what the service entails to give your customers precise information.
💡 Tip: A comprehensive and transparent description helps your customers visualise the experience and reduces the need for further enquiries.
Step 4: Set the prices and sales rules for an option
Go to the rates tab to set the terms and conditions for selling your add-on service.
Link to offers: select the relevant accommodation offer to link the add-on to it.
If you do not select any offer, your add-on can be booked on its own, without accommodation. It will then be offered separately in your booking engine.
❗️Important: The way options are sold varies depending on your booking screen. When the add-on is sold via the booking engine (public, installed on your website via a widget or natively integrated into your Basic or Magic website), the customer can only book an add-on after selecting at least one room to which one or more add-ons are linked.
However, when you have a guest on the phone or at your reception desk (in “New booking” mode) via your elloha back office, you can sell this option in “stand-alone” mode; that is, without having first sold a room.
This allows you, for example, when a guest arrives at your property, to sell them an option (e.g. a yoga class, breakfast) without them needing to book a room in advance.
Pricing: enter the unit price for your service.
Sales rules: choose the booking mode from the two available options:
Fixed for the entire duration of the stay: the option automatically applies to the whole stay (e.g. bed linen hire, cleaning fee).
Bookable freely for one or more days: the guest selects the dates of their choice (e.g. breakfast, one-off activity).
Cancellation policy: select the cancellation policy template applicable to this option. To set up your refund terms, please refer to the article on cancellation policies.
Payment method: specify how payment will be made:
Full payment at the time of booking.
Partial payment at the time of booking.
Payment on arrival with a credit card held as security.
Payment on arrival without a credit card as a guarantee.
Step 5: Add your photos
Make your listing appealing by illustrating your option with images:
Go to the Media tab
Click on ‘Add media’
Select one or more files from your device.
💡 Tip: To optimise search engine rankings, rename your images.
Step 6: Configure your listing in expert mode
Expert mode gives you access to advanced settings to fine-tune the management and visibility of your accommodation listing.
Listing visibility: choose between internal, web or mixed distribution.
Instant confirmation: enable or disable automatic booking confirmation.
Booking rules: set your specific terms and conditions for online and offline sales.
📌 Good to know: Expert mode isn’t compulsory to get started. You can return to it at any time to fine-tune your settings once your listing is live.
Step 7: Manage the availability of your options via the calendar
Once your options have been created, you can manage their stock and prices directly from your management interface.
Go to the Schedule menu in your elloha account.
Click on the ‘Options’ button.
From this dedicated screen, you can carry out the following actions:
Add or change the number of available options.
Adjust your prices according to dates.
Suspend sales for specific periods.
Print your options schedule for internal use.
💡 Tip: For an overview of your business, see the article ‘Your all-in-one schedule’, which details all the management features.
Key points
Available quantity: set the maximum number of units that can be sold per day or per time slot for each option.
Option limit: your Basic subscription allows you to create up to 10 options for your accommodation.
Options are only available on your elloha booking engine. They are not shared with or synchronised with partner platforms such as Airbnb, Booking.com, Expedia or Abritel.