📌 This article answers the following questions:
- How do I link my Google Business account to elloha to manage my reviews?
- How do I reply to my Google reviews directly from elloha?
- How can I improve my Google rating and local search rankings?
- Can I be notified when a new Google review is posted?
Why is this important?
Managing your Google reviews is essential for boosting your business:
Showcase your business: By replying, you demonstrate that you’re an attentive and professional host.
Boost your visibility: Google rewards active business owners by improving their search rankings.
Reassure your future guests: A recent review and a warm reply are often the final push needed to secure a direct booking.
Follow the step-by-step guide
Step 1: Access your Google reviews
To view your guests’ reviews directly from your elloha account:
In the left-hand side menu, click on Customer Reviews.
Select the Google Reviews tab.
Step 2: View and manage your customer reviews
This section brings together the feedback your customers have shared on Google about your accommodation.
You have replied to these reviews: this section displays the comments to which you have already replied.
Reviews awaiting a reply: here you can identify messages requiring immediate action on your part.
💡 Tip: A prompt and professional response to every review helps reassure your future guests and highlights the quality of your hospitality.
Step 3: Reply to reviews
To manage your interactions directly from elloha:
Select the review you wish to reply to.
Click on ‘Reply’.
Type your message into the field provided.
Click ‘Save’ to confirm and send your reply to Google.
💡 Tip: Providing personalised replies to your customers enhances your establishment’s reputation and builds trust for future bookings.
Step 4: Manage your online reputation
Regularly managing customer reviews helps to strengthen your accommodation’s credibility online.
Respond to comments to promote your establishment to travellers.
Improve how your future guests perceive you through your interactions.
Maintain a professional image across the various booking platforms.
💡 Tip: Responding to reviews, whether positive or constructive, demonstrates your commitment to customer satisfaction.
Key takeaways
Centralise everything: Manage Google and your other channels in one place.
Be responsive: A quick reply turns a simple review into a sales tool.
Go the extra mile: You can also manage reviews from OTAs for complete control over your brand image.