📌 This article answers the following questions:
- How do I enable SMS notifications to be alerted to every new booking?
- How do I set up the phone number to receive SMS alerts?
- Do SMS alerts work for Airbnb and Booking.com bookings?
- Can you receive SMS notifications for cancellations and changes?
Why is this important?
Responsiveness is key to a successful customer experience. By receiving an SMS, you’re notified in real time, even without an internet connection or without checking your emails. This allows you to:
Be more responsive so you can block your availability on other platforms if necessary.
Reduce your stress by knowing that you’ll be alerted instantly wherever you are.
Make your management more professional by always staying up to date with your establishment’s activity.
Follow the step-by-step guide
Step 1: Access your account settings
Click on ‘My Account’ in the top right-hand corner of your screen.
Select the Options tab to view the features available on your account.
Step 2: Enable the Twilio SMS option
To set up SMS messaging for your customers, follow these steps:
In the list of options, locate the Twilio SMS section.
Click the ‘Enable’ button.
Once the option is enabled, its status immediately changes to ‘Operational’. You can still disable it at any time, depending on your hosting requirements.
Step 3: Receive your booking notifications via SMS
Once the option is enabled, you will automatically receive an SMS notification for every new booking made.
These alerts complement the notifications sent by email.
They allow you to monitor your accommodation’s booking schedule in real time, without needing to be logged into your elloha account.
Please check that your mobile phone number is correct in your settings to ensure you receive your alerts correctly.
Key points
Complete peace of mind: You can receive an unlimited number of text messages, regardless of the volume of your bookings.
Automation: Once activated, the system works for you without any additional manual intervention.