📌 This article answers the following questions:
How do I enable/connect Expedia synchronisation?
Why isn’t my availability showing up on Expedia?
How do I authorise elloha to access my Expedia account?
My Expedia synchronisation is showing an error — what should I do?
Why is this important?
Synchronising your property with Expedia isn’t just about filling your calendar. It’s a strategic advantage for:
Save valuable time: No need to switch between platforms to change a rate or availability.
Avoid over-bookings: Synchronisation ensures your calendar is updated in real time, refreshing instantly after every booking.
Optimise your search engine ranking: An active presence on Expedia boosts your visibility on new AI-powered search engines that recommend the most reliable accommodation.
Once the connection is established, the following information is shared in real time to ensure your offers remain consistent:
Your availability (the calendar automatically blocks dates as soon as a booking is made),
Your permitted arrival and departure dates,
Your minimum and maximum stay lengths,
Your rates.
Follow the step-by-step guide
Check out the interactive tutorial below for a quick introduction, then refer to the detailed, illustrated explanations to explore each step in more depth.
Step 1: Activate the Expedia channel
To begin, go to the Distribution menu on the left-hand side of your screen, then click on the Sales Channels tab. Next, activate Expedia.
Step 2: Authorise elloha to synchronise with Expedia
At the same time, log in to your Expedia dashboard.
Go to the Rooms and Rates section.
Click on ‘Connectivity Settings’.
From the list of providers, select elloha.
Tick the following two options:
Availability and rates
Booking Search
Check that both boxes are ticked before leaving the page to ensure full synchronisation.
Step 3: Confirming your synchronisation
The synchronisation will be validated by the elloha team and you will receive an email once it is up and running.
To speed up the process, please send us your Expedia ID (the sequence of numbers at the top of your Expedia account) and check your email regularly: our Support team may ask you for further details before finalising the synchronisation.
Once the synchronisation is live, our Support team will notify you.
💡Tip: With the Smartconnect feature, you can easily apply an automatic mark-up to your rates on Expedia (to cover commissions, for example), whilst maintaining attractive direct booking prices.
Find out how to set up Smartconnect and adjust your rates effectively in our dedicated guide.
What else you need to know
Once synchronisation is in place, please avoid stopping it without notifying our Support team ([email protected]).
Expedia’s own Rewards loyalty programme still applies if it is activated on your Expedia account. Special promotions, tailored to each Expedia traveller, may therefore occasionally reduce the booking price: in other words, this loyalty programme may take precedence over the prices sent by elloha.
Commissions and financial transactions between Expedia and you must be managed via your Expedia account.
The cancellation terms for bookings made via Expedia remain those set out in your Expedia account.
When synchronisation is triggered, Expedia will not transfer any upcoming bookings from your Expedia account: in other words, you will need to remove availability for the dates on which bookings have been created via Expedia. However, new bookings from Expedia, made after the synchronisation has been triggered, will be sent to elloha.
Expedia cannot be synchronised with elloha via iCal.
All your accommodation offers must use the same pricing method: either per-night (Per Day Pricing) or occupancy-based (Occupancy Based Pricing).
If you wish to synchronise promotions or special offers created on elloha with Expedia, you will need to notify our Support team ([email protected]). The same applies if you wish to synchronise new accommodation offers at a later date.
If you change the validity dates of a synchronised promotional rate, the automatic update on Expedia may be incomplete. To ensure your rates remain consistent, you must delete the rate lines directly on the platform’s extranet, recreate them, and then contact elloha Support to restart the synchronisation.
Please note: Without this manual intervention, out-of-date rates may remain active and result in bookings with incorrect prices.
The booking deadline is not synchronised with Expedia. You will need to set this directly in your Expedia account.