📌 This article answers the following questions:
• How do I connect elloha to VRBO / Abritel?
• How do I enable XML synchronisation with VRBO-Abritel?
• My VRBO bookings aren’t appearing in elloha — what should I do?
• How do I choose which listings to synchronise with Abritel?
Why is this important?
XML synchronisation (instant booking) is your best ally for hassle-free management. It allows you to:
Save valuable time: your availability and rates are automatically updated on VRBO-Abritel as soon as a change is made in elloha.
Avoid over-bookings: your holiday home’s calendar is synchronised in real time.
Centralise your bookings: every booking made on VRBO-Abritel appears instantly in your elloha account, ready to be processed.
Once synchronisation is set up, these four sets of data will be exchanged in real time with VRBO-Abritel:
Availability.
Permitted arrival and departure dates.
Minimum and maximum stay lengths.
Rates.
Follow the step-by-step guide
Step 1: Activate the Vrbo-Abritel channel
To begin, go to the Distribution menu on the left-hand side of your screen, then click on the Sales Channels tab. Next, enable Vrbo-Abritel.
Step 2: Start the connection
You will then need to request a connection with this OTA to access the synchronisation form required by their team.
❗️Important: Your elloha ID is shown on this screen; make sure you copy it now, as you’ll need it for the rest of the setup process on Vrbo-Abritel.
Step 3: Complete the synchronisation on Vrbo-Abritel
You will then be taken to the Vrbo-Abritel interface.
If you haven’t yet created a Vrbo-Abritel account, you’ll need to do so at this stage. Otherwise, simply log in.
You may be asked to provide additional information regarding your identity.
Once this step is complete, the field for selecting the connectivity provider (elloha) and your user number should be pre-filled. If this is not the case, you can contact our Support team.
The next step is to accept Vrbo – Abritel’s terms and conditions.
All you’ll need to do then is register your credit card so that Vrbo – Abritel can deduct the commission fees. These commissions range from 12% to 15% per booking, and are collected by Vrbo – Abritel on the 7th of the month following the month in which the check-outs for the relevant bookings were recorded.
The collection of these fees is therefore entirely your responsibility: it works in the same way as for your direct bookings. So, if you use Stripe with full payment at the time of booking, the same process will apply to bookings made via Vrbo - Abritel.
There is no automatic payment collection; the card is stored in Stripe, and the service provider must initiate the payment collection themselves. If Stripe is not used, the service provider must contact the guest to collect payment, just as they would for a direct booking.
Finally, it is only once you see the confirmation screen confirming that the form requested by Vrbo – Abritel has been completed that the procedure will be considered complete and your account can be activated.
The Vrbo – Abritel team will take care of the final necessary steps, and you can contact them at any time if required: +33 4 13 68 02 88 / http://aide.abritel.fr/contact
Step 4: Select the listings to synchronise
On the elloha side, you will then need to specify the listings and pricing plans you wish to synchronise with Vrbo - Abritel.
Please note
Vrbo - Abritel has specific requirements regarding the quality of your listings, the content of which will be taken from elloha
:- Listing title: must contain at least 20 characters (maximum 80);
- Description: must contain at least 400 characters (maximum 10,000);
- Photos: every listing must have at least 6 photos (maximum 50);- Number of bedrooms and bathrooms: this must be included for each listing
- Property facilities (Wi-Fi, parking, swimming pool, etc.).
Vrbo - Abritel does not allow the synchronisation of
:- Promotions based on special offers;
- Special offers where the rate is higher than the standard price for the offer in question.
Bookings created on Vrbo - Abritel before synchronisation was set up will not be transferred to elloha: you should therefore adjust (remove) the availability for the relevant dates in the calendar.