Startup : OK / Basic : OK / Connect : OK / Magic : OK
If you don't have a physical Eftpos terminal in your establishment, Stripe is the solution to make your cash payments easier: this solution is partnered with TF1, Le Monde and N26... And it will only take you ten minutes to activate this option.
To start, go to the My Account tab on the left-hand side of your screen. Then click on the Options tab. Then click on the Activate for 3%/cashout button in the Stripe box.
Screenshot 1: Arrow pointing to the Enable for 3%/cashout button.
The first step is to enter your personal details:
Your first name
Your last name
Your date of birth
Your postal address
Screenshot 2: arrow pointing to the relevant box.
You will also need to provide your IBAN. You will notice that you can customise the wording of the transfers that Stripe will make for your bank statement.
Screenshot 3: Arrow pointing to the relevant box.
In the second phase, you will need to provide one of the following identity documents:
A national identity card (front and back, in two separate documents)
A passport
Driving licence
Screenshot 4: Arrow pointing to the relevant box.
Here are the instructions provided by Stripe concerning the identity document:
Uploaded documents must be in colour
Documents must be clear and large enough to read
Documents must be valid
Documents must match the person entered in the "Personal details" box
Documents must be complete
Documents must be in .png or .jpg format (scanned colour photos accepted); PDF documents may be rejected
If the identity document is from the Netherlands, you must ensure that the citizen service number (BSN) is not visible on the photo
In the third stage, you will need to provide proof of address, which you can choose from :
A telephone bill
Electricity, gas or water bill
A rent receipt from a social organisation or estate agency
A title deed
A tax notice
A notice of income tax status
Certificate or proof of payment of council tax
A certificate or invoice for home insurance
A CAF statement showing housing-related assistance
A bank statement
Screenshot 5: Arrow pointing to the relevant box.
Here are Stripe's instructions for proof of address:
Documents must be clear and large enough to read
Documents must be less than six months old
Documents must contain the full name and postal address entered legibly in the "Personal details" box
Documents must be at least one full page long
Unless you have acquired a physical POS terminal from Stripe, you can ignore the Stripe Terminal field. Finally, click on the Activate my account button at the top of the page.
Screenshot 5: arrow pointing to the relevant box.
URL during the article: link to the article dedicated to Stripe's physical POS terminal.
Good to know:
The commission is 3% per collection and not 3% per booking: so you can, for example, decide to only collect deposits via Stripe.
Just as you can adapt your cancellation conditions to suit your price plans and services, you can also adapt your payment method to suit them. Click here to find out more.
URL during the article: link to the article dedicated to rate plans.
Funds collected by Stripe will be transferred to you within 10 working days of collection. You'll find details of funds transfers in the Bookings tab.
Screenshot 6: Arrow pointing to the Funds transfer tab in the Stripe tab, in the Bookings tab.
For security reasons, at no time do you have access to the customer's bank details, which are stored in a secure environment at Stripe.
Charges levied by Stripe are non-refundable.
If you decide to personalise the wording of the transfers made by Stripe to your bank account, this information will also be included in the payment confirmations sent to your customers.
We recommend that you clear the booking by the day of arrival at the latest: this will allow you to discuss any problems with the customer before or during the service (blocked bank card, insufficient funds, etc.).
Other payment solutions are partnered with elloha: Paybox and Payzen.
URLs at the end of the article: refer to the articles dedicated to Paybox and Payzen.